Service Description

A specialist will visit your home to set up your new PC system, install one printer, three software titles, and transfer up to 100GB of data -OR- set up your new tablet or mobile device, install three apps, and restore or manually transfer up to 50GB of data. Service options include: PC System Setup: - Initial setup of one PC system (including peripherals). - First startup configuration. - Installation of one printer and three software titles. - Configuration of two email accounts. - Data transfer of up to 100GB, maintaining original file paths. - Connection to existing internet and email account. - Installation of critical updates. OR Tablet/Mobile Device Setup: - Verification of recent backup for the replaced device. - Initial setup and restoration from backup, if available. - Manual data migration transfer of up to 50GB if no backup restoration is possible. - Connection to existing wireless network. - Assistance with app store account and installation of three apps. - Customization of system and power settings. Final steps: Discussion on data, device, and network security practices, including two-factor authentication benefits. *Excludes backup services, virus/spyware removal, and hardware repairs.

Cancellation Policy

Services Policy: - Services can be booked via our website, phone, or in person. - Payment can be made online or in person, either at the time of booking or upon service completion. - Booking confirmation does not require immediate payment, but full payment must be completed upon service completion. Cancellation and Refunds: - You may cancel or change your appointment up to 48 hours before the scheduled time without penalty. - Cancellations or changes made less than 48 hours before the appointment will result in a forfeiture of the full payment. - In the case of cancellation by us due to unforeseen circumstances, you will have the option to reschedule or receive a full refund. No-Show Policy: - Failure to attend your scheduled appointment without prior notice (no-show) will result in the forfeiture of the full payment. Rescheduling: - Appointments can be rescheduled up to 48 hours before the scheduled service time, subject to availability. Late Arrivals: - Clients arriving late for an appointment may have their service time reduced or may need to reschedule, with the full cost of the service charged. Workmanship Guarantee: - We guarantee the quality of our work and will address any service-related issues reported within 30 days of the service date at no extra cost. Liability: - We are not responsible for any pre-existing issues or damage to your property or equipment that are not directly caused by our service. Privacy: - Client information will be handled with confidentiality and will not be shared with third parties without consent, except as required by law. Acceptance of Terms: - Booking a service with us signifies acceptance of these terms and conditions. Changes to the booked service or these terms must be agreed upon in writing. Contact Information: - For inquiries, cancellations, or rescheduling, please contact us at support@techeasesolutions.com.mx.

Contact Details